Customer Successes

The Secret to Solo Rugs’ Online Success? Sticking with What Works

Bear Team
November 2024

Based in New York and with over half a century of expertise, Solo Rugs has built a strong reputation as a premier distributor of unique area rugs. This family-owned business has excelled at creating one-of-a-kind designs and distinctive collections, carving out a niche in the competitive rug category

For over a decade, Solo Rugs has mastered the complexities of the ecommerce landscape, managing listings across a diverse range of online retailers—each with its own unique processes. Despite a tumultuous economic year that has seen many rug, furniture and home décor brands struggle, the company successfully expanded both revenue and profit margins, driven by a deliberate focus on enhancing its top-performing designs and fostering valuable partnerships.

We had the chance to sit down with Adam Coney, the visionary Director of Ecommerce for Solo Rugs. With his deep expertise and relentless drive Adam has steered the company through one of the toughest retail climates in years—emerging stronger than ever.

Overcoming Challenges in a Tough Environment

While many brands struggled to stay afloat in 2024 (with many experiencing flat or down years at best), Solo Rugs not only sustained but also increased its revenue and profits. This success stems from a concentrated strategy of expanding existing collections through high-performing retailers, a savvy move that enabled them to ride out economic uncertainty with confidence.

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2024 Strategic Pillars for Solo Rugs' Success

  1. Enhancing Existing Designs with New Color Variants: Rather than launching new collections, Solo Rugs strategically broadened their current offerings with fresh color options. Adam explains, “It typically takes about a year for new listings to gain momentum. Given the macroenvironment, we chose to concentrate on high-performing designs and expand them with fresh color options.”

  2. Securing Better Pricing Agreements with Retailers: Solo Rugs reinforced its relationships with online retail partners through active trade show participation and in-person meetings, securing more favorable pricing and capturing higher margins.

  3. Leveraging Customer Reviews for Credibility: Recognizing the value of customer feedback, Solo Rugs partnered with a review platform to enhance social proof, establishing trust and encouraging sales.

  4. Targeted Advertising on High-Performing Channels: With increased margins, Solo Rugs ramped up targeted advertising, amplifying their presence on top-performing platforms and driving further sales growth.

Lean team, big results

Solo Rugs operates with a small, dedicated team focused on ecommerce initiatives. Their impressive achievements are a testament to their ability to leverage partnerships, collaborate closely with online retailers, and maintain a steadfast focus on winning designs. Despite a challenging year for many, Solo Rugs excelled both in revenue growth and profit margins.

Adam Coney, Director of Ecommerce at Solo Rugs

CommerceBear’s Role in Solo Rugs’ Success

Understanding the importance of building quality listings and the vast consumer reach of online retailers, Solo Rugs has invested in these channels for over a decade, generating multi-million-dollar annual sales through online platforms. To support their online growth and streamline operations, Solo Rugs turned to CommerceBear for leverage and support.

Benefits of Partnering with CommerceBear:

  • Efficient Listing Management: Handle listings across multiple online retailers through a single partner.
  • Expert-Optimized Listings: Partner with industry specialists to maximize listing performance.
  • Responsive Support: Access a dedicated team for navigating various sales channels.

Looking to Scale Your Business Like Solo Rugs? Connect with CommerceBear today to explore how your business can thrive with the right eCommerce strategy.

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